Here’s an update on my Toshiba Satellite L305-5921 warranty repair fiasco. The online status at the repair depot remained unchanged since Friday. Three updates appeared today including one that said “Sent to tech room”. I was hopeful that Toshiba decided to honor the warranty on the laptop. I emailed the repair depot the following:
I just received notification my laptop is being shipped back. Thank you.
Was a repair actually performed on the laptop? I am looking at the status online and see the following:
Off Hold – Quote | SO#: XX-XXXXXX | “SENT TO TECH ROOM”
On Hold – Customer Care | SO#: XX-XXXXXX | “sbu per crl”
Closed – Resolved
Outbound Shipped | SO#: XX-XXXXXX | S L W SU | XXXXXXXXXXXXXXXX
The “In Repair” makes it look like the laptop was repaired. Is this true? Or, has it been returned in its broken state?
Here is the response:
No it was shipped back unrepaired.
It looks like I have no option but to take the laptop apart and replace the power jack and purchase a new power adapter. I have already done this for my wife who has a Toshiba Satellite A135 that also had a faulty power jack and power adapter. This makes two bad Toshiba laptops for me. That’s enough.
If anyone reading this has had the power jack or power adapter fail on a Toshiba Satellite L305, please post a comment. I would like to compile a list of people with the same problem to send to Toshiba. I have already heard from a friend who has the same laptop and the same problem happened within the first year.